Date posted: June 13, 2018
ARB Training Instructor
The training department is
looking for someone with supervision skills, responsible for Call Center Basics
Training (ARB Core) and NPF Product Basics Training for newly hired reps in the
telephone channel. The Trainer position
requires an identification of training needs and designs performance
improvement interventions, including but not limited to:
New Hire Training
Some related tasks:
The Production of reports and completion of new
projects and data will be required.
training materials with supervision of Training Manger, including but
not limited to:
of Grade books
Delivery of classroom training.
Identification of learners who require
additional support by monitoring learners’ progress through training, including
the training nesting experience.
Identification improvements to training
materials by monitoring QA, agent’s performance with supervision of training
Fulfillment of all Training Department Standard
Operating Procedures and Guidance Documents.
Disposition for Over Time when required.
classroom training learning experiences.
to Training Department SOPs for training delivery, evaluation, and training
Training Department meetings and completes developmental assignments.
Training Department ARB Call Facilities
Training Manager: Mila Delgado
to the Training Development when required.
technology to manage employee training records, administer assessments and
there is no training, s/he compromises to act as a mentor and floor support in
order to make sure the agents are producing loans.
attendance and participation in every Training class schedule.
years –Training development and delivery experience. Extreme Discipline and
High Product Knowledge
Classroom Training Delivery
Adult Learning Principles
Training Program Evaluation
Presentation and Verbal Communication
Open to Feedback
Strong and professional personality
Extreme commitment to the challenge